🧾 Refund Policy – BuzzPlusSMM
đź’¬ Your Satisfaction Matters to Us
At BuzzPlusSMM, we know that when you invest in growing your social media, you expect results. And if something goes wrong — whether it's a technical issue or a service delay — we believe you deserve clarity, respect, and fairness.
This refund policy is designed to protect both you and our platform, while maintaining transparency in every interaction.
✅ You’re Eligible for a Refund If:
We issue refunds under the following situations:
- Order Not Delivered: If your order wasn't delivered as promised .
- Partially Delivered: If a service is partially delivered, a partial refund may br issued based on the undelivered portion.
- System Error or Service Downtime: If the order failed due to a backend error, stock issue, or technical problem from our side.
- Payment Deducted, Order Missing: If you were charged but your order didn’t go through.
đź•’ Refund requests must be made within 3 days of placing the order.
❌ We Cannot Offer Refunds In These Cases:
To remain fair and efficient, we do not offer refunds when:
- The order was completed as promised.
- Incorrect URLs/usernames were submitted.
- The issue was caused by changes made on your side (e.g., making the profile private).
- If an order is in progress and the user request cancellation.
- If the delay is due to third -party platform issues(e.g instagram,facebook,API changes)
- Refund is requested for funds already added to your account balance or wallet.
🔄 How Refunds Are Processed:
- Refunds are issued to original payment method.
- In specific cases, we may process refund to BuzzPlusSMM Wallet. Instead of Original payment methods which you can use for future orders.
- Approved refunds are processed within 3–7 working days.
đź“© How to Request a Refund
If you believe you’re eligible, here’s what to do:
- Email us at ibuzzplussmm@gmail.com or WhatsApp at 6200527396
- Include your Order ID, your account email, and a brief description of the issue
- Our team will review and respond within 24–48 hours
🙌 We’re Here to Help
We believe in building long-term relationships — not just selling services. If something doesn’t feel right, reach out. Our team will do everything we can to make it right.
Because at BuzzPlusSMM, your growth — and your trust — truly matter.